Parcel locker market analysis in Poland
Over the last few years, parcel lockers (also called parcel machines) have become not only a familiar sight in Poland but also an important link in the parcel delivery and e-commerce markets. They make it easy to collect and send parcels 24 hours a day, 7 days a week. This analysis of the parcel locker market shows what the industry looks like in Poland today and how it will develop in the future.
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See the scan catalogueAccording to Colliers, Poland has the highest number of parcel lockers per 100,000 inhabitants in the world. At the end of 2021 there were about 18,000 such machines in Poland, 16,000 of them InPost Paczkomats. It is estimated that by the end of 2022 the number of machines will exceed 25,000. As many as 97% of the people surveyed by Colliers say they use parcel lockers, and 85% do so often and regularly.
| Indicator | Value |
|---|---|
| Number of parcel lockers in Poland (end of 2021) | about 18,000 |
| of which InPost Paczkomats (end of 2021) | 16,000 |
| Estimated number of machines (end of 2022) | more than 25,000 |
| Respondents who use parcel lockers | 97% |
| Respondents who use them often and regularly | 85% |
01
Who are the largest players in the parcel locker market in Poland?
The leaders of the Polish parcel locker market are InPost, Poczta Polska (Polish Post), DPD, Allegro and Orlen (formerly Ruch).
The leaders of the Polish parcel locker market are:
Despite the undeniable numerical advantage of Paczkomats, machines from other companies are becoming increasingly visible in the Polish parcel locker market. The courier companies DPD and DHL already have their own machines. In 2021 Allegro, Orlen and even Alibaba, the owner of the Chinese sales platform AliExpress, also committed to developing parcel locker networks in Poland. Poczta Polska plans to install 2,000 new machines by 2022.
02
What position does InPost hold in Poland's parcel locker market?
InPost is the leader in parcels delivered to lockers and pick-up points; according to Dataplace.ai, in 2021 it had 45% of all pick-up points in Poland.
InPost is the leader in the market for parcels delivered to lockers and pick-up points. According to Dataplace.ai data, in 2021 InPost had 45% of all pick-up points in Poland. This analysis included not only lockers but also service points such as shops, where parcel collection is only a side activity. According to the same analysis, the InPost network has more than 16.4 million potential customers across Poland. These are people who live less than a 10-minute walk from the nearest Paczkomat.
In fact, it was InPost that introduced parcel lockers to Poland in 2009. InPost also holds the registered trademark Paczkomat. This means that it is the only company entitled to use this name for its own machines for sending and collecting parcels. Other terms for this type of machine are automated post boxes or postal terminals.
Apart from operating the Paczkomat network in Poland, InPost also manufactures parcel lockers for export. The company operates under its own name in the United Kingdom and Italy. In addition, it supplies machines to postal operators in France, the Netherlands and Australia, among others.
03
What is the outlook for the parcel locker market in Poland?
Deliveries to lockers already account for almost 40% of all parcels delivered, and by 2024 this share is expected to equal that of home deliveries.
According to research to date, using parcel lockers is in line with environmental trends. One reason is that delivering many parcels to one place reduces carbon dioxide emissions and fuel consumption. In addition, customers most often collect parcels on the way to work or to the shops, which also reduces car traffic.
To make its network even more environmentally friendly, in 2021 InPost installed the first Paczkomat powered by energy from photovoltaic panels. This is part of the "Green City" programme, which has been joined by Kraków, Kielce and Łódź, among others. It can therefore be expected that more such machines will appear in Poland. InPost's competitor Allegro is also focusing on the environment. Its parcel lockers are to be powered by energy from renewable sources and fitted with air quality sensors. In addition, some of the machines are to be covered with a green wall of plants.
Deliveries to lockers already account for almost 40% of all parcels delivered, and by 2024 this figure is expected to equal the share of home deliveries in the market. At the same time, according to the Dataplace.ai analysis, almost 15.7 million people in Poland live more than a 10-minute walk from the nearest parcel pick-up point or parcel locker of any company. This means that there is still room in Poland for network growth and for new machines and pick-up points.
Author: Luiza Rach
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Source: MarketHub, "Parcel locker market analysis in Poland", markethub.pl, 02.2022